After a splendid weekend of camping the next day I soldiered through the laundry and hopped in the car ready to pick up my beloved pet from the kennel. I drove half way across the city and landed at the spot at exactly 12:05pm. I went to open the door and it was locked.
No one had ever mentioned this fact to us before, it wasn’t listed on the web site, and they didn’t mention it on their answering machine. I looked around the building cars were parked, lights were on, and I assumed if I rang the door bell someone would answer.
But they didn’t! I suspect they were too busy playing poker!
The location was in the middle of no where so I was left standing waiting for someone to open the door. All I wanted was my dog. It only takes two seconds to pay and then leave with the adorable pup. However, I waited, I phoned, no answer, I rang the doorbell, still no answer! At exactly 1:00 pm they opened the magical door which lead to my dog.
“Good Afternoon! How can I help you?”
” Good Afternoon! I’m here to pick-up my dog, I have been waiting hour outside, could you please go get her.”
Another girl emerged ” Is there a problem?”
“Yes there is a problem! I have driven half way across the city to the middle of no where only to discover that you are closed at the most convenient time of the day between 12:00 and 1:00pm.”
“Well you should have known!”
“I should have known – how could I know if someone doesn’t tell me, list it on their website, or leave this tidbit of information on their answering machine. The whole time a paying customer is standing outside to pick her dog up and you don’t even have the common courtesy to pick up the phone or answer the door.”
“It’s not my problem. You should have known the time was listed on the door.”
“So what you are telling me is I have to drive half way across the city to read a sign on the door?”
It’s with that she stomped off in a huff. I could hear her exclaiming through the walls at the girl getting my dog how awful I was….
It was at that point girl came out with my dog. I didn’t reply, I didn’t tip for the care of my dog, I left, and I will never return again. If they are in the business of losing repeat customers – I think they may have succeeded!
What is one of your worst customer service experiences? Did you ever return to that business?
Darcie Cameron is a RYT 200 who believes Yoga is a gift that is accessible to everyone with proper modifications, a patient smile and just taking the time to breathe. One of the greatest presents you will ever unwrap is when you connect your mind, body and spirit in perfect sync with your own breath. Connect with Darcie on Facebook https://www.facebook.com/darciecameronlovesyoga